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ParentVue Password Help

If a parent or guardian needs help with their ParentVue Password, please contact The Synergy Department at

                  505-872-6847

GOOGLE CHROME TROUBLESHOOTING

First troubleshooting fix should always be to restart your Chrome book. 

Logout/Sign out or Turnoff/Restart Chromebook

If restarting your Chromebook did not work, try clearing your Chrome Browser Data. Clearing your Google Chrome Data will fix a lot of problems. Follow this link and follow the instruction to clear your Google Chrome  Browser Data. 

Clearing Chrome Cookies and Cache

CANNOT CONNECT TO WI-FI with Chromebook

Google Help with Wi-Fi

Contact APS Help Desk

Password problems, can't login, getting kicked out of google classroom.

APS HELP DESK:

Support Hours: Monday - Friday 7:00 AM - 5:00 PM

Phone: (505)830-8080 Option #2

email: servicedesk@aps.edu

BROKEN DEVICES

During the Summer: If your device is broken or not working properly contact the help desk at 830-8080 option 2.

Your Parent or Guardian may need to take the device to the APS Data Center to get it repaired or replaced. 

Driving Directions to the APS Da

 

During the School Year: contact the school.

In-Person Learning

Back to school for In-Person Learning begins Wednesday, August 12, 2021. LBJ will not offer online learning for the 2021-2022 school year.

Student & Parent Tech Support 

Parents can visit the EdTech at Home website to access parent and student tech support resources. This includes guides, how-to videos, and much more. Students and family members can now submit help tickets at the new service desk webpage: Service desk

 (Employees can also use this form as well).

 

Go Guardian Parent App for Chromebook Users

Educational Technology has launched the GoGuardian Parent. GoGuardian Parent is a parent application available on devices running iOS and Android designed to enable IT, Administrators, to share managed user history collected via GoGuardian Admin and GoGuardian Teacher with verified parents and guardians. This tool can help your parents manage their students browsing outside of school hours. Learn more.

 

Student Online Expectations
List of Online Expectations
Chromebook CARE

Keep your Chromebook out of the sun, carry your device with two hands, keep food, and drink away from your device and cord. 

Tip 1 - Keep your device on a flat surface (like a table, desk, or countertop).

Tip 2 - Don’t pile things on top of your device. It wasn’t made to hold weight, extra pressure can break the screen.

Tip 3 - Keep the keyboard clear, even a pencil or eraser can damage the screen.

Tip 4 - Keep food and drink away from your device. Food in the keys or spilled liquid can damage the device.

Tip 5 - Be careful how you carry your device. Keep the lid closed while carrying the device and carry it with two hands. Never carry your device by the screen.

Tip 6 - Keep your device charged so it is ready to use when you need it. Do NOT charge by blankets, pillows, sofas to avoid fire hazards.

Tip 7 - Tell your teacher if your device breaks or you are having problems with your device.

Other Resources

i-Ready for ALL students (login with your i-Ready username and password). Check with your ELA or Math teacher for your login if you have forgotten it.

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APS Distance Learning Resources (google spreadsheet)